GENERAL FAQS

How do I know that you are the right choice for my project?

If personalized service and value are important to you, then you should give us a try. We’re knowledgeable about our products and always thinking of your wants and needs.

Does the word “Custom” in your name mean you’re expensive?

To us, “Custom” refers to the personalized service we give every customer. We always try to give you the best bang for your buck, and we offer much more than just custom cabinets.

Where is your service area?

We work throughout central Pennsylvania, from the New York line to the Maryland line.

Can you do everything– plumbing, electrical, structural, flooring– involved in my project?

No. I’m sure you’ve heard the old saying, “Jack of all trades, master of none.” We work with a strong network of contractors, plumbers, electricians, and flooring specialists. We’re happy to schedule your ENTIRE project at no extra charge so that you get the expert service you’re looking for. You simply pay everyone separately.

GENERAL FAQS

How do I know that you are the right choice for my project?

If personalized service and value are important to you, then you should give us a try. We’re knowledgeable about our products and always thinking of your wants and needs.

Does the word “Custom” in your name mean you’re expensive?

To us, “Custom” refers to the personalized service we give every customer. We always try to give you the best bang for your buck, and we offer much more than just custom cabinets.

Where is your service area?

We work throughout central Pennsylvania, from the New York line to the Maryland line.

Can you do everything– plumbing, electrical, structural, flooring– involved in my project?

No. I’m sure you’ve heard the old saying, “Jack of all trades, master of none.” We work with a strong network of contractors, plumbers, electricians, and flooring specialists. We’re happy to schedule your ENTIRE project at no extra charge so that you get the expert service you’re looking for. You simply pay everyone separately.

PRICING

Do you offer free estimates?

Yes, our consultations and estimates are always free.

Is hardware included in the cost of cabinets?

Yes. We have many different brands, styles, and finishes, all included with your cabinetry.

How much do you charge per linear foot for cabinets and countertops?

Many variables come into play when determining price, and each customer’s needs are unique. For that reason, we don’t offer a price per linear foot.

OUR SHOWROOM

Is it better to come to the showroom first or schedule a salesperson to come to my house?

Whichever you prefer is fine, although if you are planning to rework an existing space, it may make more sense to have someone come to your home.

Do I need to make an appointment to come to the showroom?

It’s not necessary if you are going to visit during normal business hours, but we do encourage it. That way, someone will be ready to assist you as soon as you arrive and answer any questions you may have. Appointments are required for evenings and Saturdays.

SERVICE & INSTALLATION

Do you only do kitchens?

No, we can help with any room in the house where you need cabinets or countertops, like bathroom vanities, bookcases, bars, basement kitchenettes, laundry rooms, mud rooms, fireplace surrounds, and more!

Do you sell countertops?

Yes! We have tons of options in laminate, granite, quartz, and more! If I’m being honest, sometimes it’s a little overwhelming. What it means for you is that we’re sure to have an option you’ll love!

Do you do cabinet refacing?

No, we don’t feel that there is value in cabinet refacing because you end up paying for a lot of labor and not a lot of products. If new cabinets aren’t right for you, please ask us about our cabinet refreshing program.

I currently have your cabinets, and I would like to add some new ones. Can you match my existing cabinets?

Yes, we can match your existing cabinets that we provided. We can usually match cabinets that we did not provide fairly accurately as well.

How long is your lead time for cabinets once an order is placed?

Our cabinets are all made to order, so it depends on demand at the time of your order as well as which cabinet line you choose. A general estimate is usually 7-12 weeks.

Who installs your cabinets?

We do! Our installers are trained and employed by us. But if you’re a do-it-yourselfer, we’re happy to help you, too!

How long does a typical cabinet installation take?

Every job is unique, but an average-sized kitchen usually takes about 3-5 days. It could be shorter or longer, depending on the complexity of the layout, whether it’s a new home or a remodel, what type of countertops you choose, and other factors.

Once things are scheduled and orders are placed, will you show up as promised?

YES! Schedule is everything to us! We stick to our word and communicate every step of the way.

Give us a call today to discuss your project

We’re excited to help you design your ideal space